Privacy Policy
A legal disclaimer
Highland Crossing is a privately owned, non-emergency transportation company operated by Mohammad Alkak. Our services are designed to provide safe and reliable scheduled transportation for medical and personal needs; however, we do not guarantee exact pickup or drop-off times due to potential delays caused by traffic, weather, or unforeseen circumstances. By using our services, you acknowledge and accept the inherent risks of private transportation and agree that Highland Crossing is not liable for any delays, disruptions, or incidental damages. We reserve the right to refuse service for safety or behavioral concerns. For questions, scheduling, or dispatch assistance, please contact us at 972-373-4586.
Privacy Policy
Highland Crossing is committed to protecting the privacy of all visitors and clients. We collect only the personal information necessary to provide our transportation services, such as your name, contact details, pickup/drop-off locations, and scheduling information. This information is used solely for communication, service coordination, and internal record-keeping. We do not sell or share your personal data with third parties, except as required by law or to fulfill essential service operations (such as dispatch or billing). All data is stored securely, and access is limited to authorized personnel. By using our services or contacting us through our website or dispatch line, you consent to the collection and use of your information as outlined here. If you have any questions or would like to update or delete your information, please contact us at 972-373-4586.
At Highland Crossing, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect the information we gather through our website and transportation services.
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1. Information We Collect and How We Collect It
We collect personal information such as your name, phone number, email address, pick-up and drop-off locations, and appointment or ride details. This data is collected when you book a ride, fill out a form on our website, contact our dispatch line, or otherwise interact with our services. We may also collect technical information (such as IP address or browser type) for website performance and security purposes.
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2. Why We Collect This Information
We collect this information to coordinate and provide non-emergency transportation services, respond to inquiries, schedule appointments, improve our operations, and maintain records for legal or billing purposes. Collecting this data helps ensure safe, reliable, and personalized transportation experiences for all passengers.
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3. Information Sharing Practices
We do not sell, rent, or trade your personal information. We may share limited data with trusted service providers or contractors (such as drivers or dispatch personnel) as needed to fulfill your transportation request. Information may also be disclosed if required by law, such as to comply with a legal obligation or protect the rights and safety of our passengers and staff.
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4. Your Rights and Choices
You have the right to request access to the personal information we hold about you, ask that it be corrected or deleted, or object to how it’s being used—subject to applicable laws. To exercise these rights, please contact us directly at 972-373-4586 and we will respond in a timely manner.
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5. Children’s Privacy
Highland Crossing does not knowingly collect personal information from minors under the age of 16 without verified parental or legal guardian consent. If we become aware that such information has been collected without proper authorization, we will take immediate steps to delete it.
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6. Data Security
We take appropriate physical, technical, and administrative measures to safeguard the personal information you provide. While no system is 100% secure, we regularly review our practices to protect against unauthorized access, loss, or misuse.
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7. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted to this page with a revised effective date.
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8. Contact Us
If you have any questions about this policy or how your information is handled, please contact:
Highland Crossing
Phone: 972-373-4586
Email: Hcgen@highlandcrossing.co